Here we collect error messages from malfunctions communicated in the Mestro portal.
December 2024
2024-12-19 15:00
Tekniska verken have problems sending data for electricity, heating, cooling and water to Mestro portal. This means that all meters in Mestro Portal relying on automatic data export from the operator is lacking data since December 8th. Tekniska verken is now working on solving the problem, but cannot provide a date when the problem will be fixed.
November 2024
2024-11-12 15:00
Problems with electricity, heating, and cooling exports via UTILTS from October
In October, several suppliers experienced issues with sending electricity, heating, and cooling exports via UTILTS to the Mestro portal. The issue is a top priority for Mestro and is currently being investigated. We will provide an update as soon as we have more information.
Problems with electricity data export from Tekniska verken
Tekniska verken are experiencing issues with exporting data to Mestro, related to an internal system update at the supplier. The error has resulted in the electricity data export for facilities around October 27, 2024, showing abnormally high values. The supplier is investigating the issue and will resend the export to Mestro once the problem is resolved.
Vattenfall Fi2 export heating
Vattenfall has experienced issues with its district heating data export via Fi2 to the Mestro portal since November 3, 2024. This problem has resulted in missing data in the Mestro portal after November 2, 2024. The supplier is currently troubleshooting the issue and will resend the data for this period to the Mestro portal once the error is fixed.
September 2024
2024-09-12 10:00
Dear Customers! Tekniska Verken currently has disturbances in their export of heating data, which has resulted in stalled meters in the Mestro Portal. We have noted the issue and await further updates
June 2024
2024-06-18 08:50 We have discovered flaws in Öresundskraft's export of electricity data to Mestro Portal (EDIEL). The problem means that data is missing for some of the electricity meters from the network company concerned during certain periods in the Mestro Portal. The supplier has been contacted regarding the issue.
January 2024
2024-01-31 11:08 Update: We have now changed supplier and have implemented a new and more secure processing of export files via SFTP. Affected customers and suppliers have been contacted with information about new login details.
2024-01-22 11:05: Dear customer, over the weekend we have fixed the problem that occurred for some power grid companies in connection with the transition to 15 minute values. We are continuing to work on solutions to the issue communicated last Friday regarding our FTP provider, which means that data delivery from January 11th has not occurred for some meters.
2024-01-19 11:43 Dear customer, we have identified and acted on two disruptions in the data collection chain: 1.) An FTP provider to Mestro is having problems with its service, which means that data delivery from the 11th of January has absent for some meters. 2.) In connection with the transition to 15 minute values for the Swedish electricity market, some exports have contained inaccuracies. The extent of the error is currently being investigated for each data source, but appears to be limited to Pite Energi, Kraftringen and Skånska Energi. We will contact affected customers with ongoing status updates.
You are always welcome to contact us at support@mestro.com or phone 08-30 25 00o if you have questions about ongoing or completed business interruption cases.