Here we collect error messages from malfunctions communicated in the Mestro portal.
September 2024
2024-09-12 10:00
Dear Customers! Tekniska Verken currently has disturbances in their export of heating data, which has resulted in stalled meters in the Mestro Portal. We have noted the issue and await further updates
June 2024
2024-06-18 08:50 We have discovered flaws in Öresundskraft's export of electricity data to Mestro Portal (EDIEL). The problem means that data is missing for some of the electricity meters from the network company concerned during certain periods in the Mestro Portal. The supplier has been contacted regarding the issue.
January 2024
2024-01-31 11:08 Update: We have now changed supplier and have implemented a new and more secure processing of export files via SFTP. Affected customers and suppliers have been contacted with information about new login details.
2024-01-22 11:05: Dear customer, over the weekend we have fixed the problem that occurred for some power grid companies in connection with the transition to 15 minute values. We are continuing to work on solutions to the issue communicated last Friday regarding our FTP provider, which means that data delivery from January 11th has not occurred for some meters.
2024-01-19 11:43 Dear customer, we have identified and acted on two disruptions in the data collection chain: 1.) An FTP provider to Mestro is having problems with its service, which means that data delivery from the 11th of January has absent for some meters. 2.) In connection with the transition to 15 minute values for the Swedish electricity market, some exports have contained inaccuracies. The extent of the error is currently being investigated for each data source, but appears to be limited to Pite Energi, Kraftringen and Skånska Energi. We will contact affected customers with ongoing status updates.
You are always welcome to contact us at support@mestro.com or phone 08-30 25 00o if you have questions about ongoing or completed business interruption cases.